FAQs

Delivery

  • Standard shipping is 5-8 days and up to 2 weeks, depending on the product.
  • Please note: Certain high demand products may have a longer delivery time.
  • If your order hasn’t arrived in the estimated delivery times, please contact our support team at oliviamarieclothing@gmail.com

Returns and Exchanges

  • if you'd like to to return your items (within 30 days from the date of delivery) you may do so for a full refund.
  • Customer is required to pay return shipping fees and they are nonrefundable. Please note, in order to qualify for a full refund, items must be unused, with tags, and in original packaging.
  • We are not responsible for lost or stolen packages that were confirmed delivered by . We suggest filing a missing package report with USPS if this is the case. We are not responsible for address error made by customers when placing the order. If an order has been processed, we cannot change the address or provide a refund until items are returned to us . 
  • Please email us at: oliviamarieclothing@gmail.com to authorize a return.
  • All returns must be authorized by one of our customer service representatives before shipping.
  • *Certain items are not eligible for refund for hygienic reasons. Please see the following: Swimwear, beanies/hats, headbands, socks.
  • Refunds will be processed within 7-10 business days (excluding weekends and bank holidays) after we receive your return. 

 

Secured Payments

  • Our store is built and payments are processed on the Shopify platform. They have the most state of the art technology built in to keep your information safe. Your security is our #1 priority, so we take it a step further..
  • You can shop safely on our site knowing you are protected.

Shipping

  • Standard Shipping is FREE 
  • Expedited Shipping is $6.90
  • Free Item Promo shipping cost depends on delivery location.

When Will I get my order?

  • An order is processed and shipped within 2-7 business days.
  • You will receive a confirmation email once your order has been shipped.
  • In your confirmation email you can find a link to your order status page where you can find all relevant information regarding your order. 

Where is the Company Based?

Olivia-Marie Clothing is based out of Los Angeles, California.